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KUALA LUMPUR: Grab Malaysia says it has introduced various measures to support its delivery partners which include on-the-job protection with free personal accident coverage.
It has also formed a partnership with the Employees Provident Fund to ease their contribution and offer up to 10% additional incentives for those applicable.
“We are also assisting our partners to save on their operational expenses such as discounts on petrol, vehicle maintenance and daily necessities.
“Additionally, we have introduced multiple promotions and campaigns such as our recently launched GrabUnlimited to help our partners. The subscription pack with more than 50 different discount vouchers aims to not only increase sales for merchants but also provide more jobs for our delivery partners,” it said in a statement.
Grab clarified that there was no reduction in base fares for its delivery services.,
It said the recent concern raised by a delivery partner was due to a glitch in its system, where the rider noted a discrepancy in his earnings.
“We have since rectified the issue and have transferred the shortfall to all affected partners, and clarified the matter via our official communication channel to our partners on July 21.
“We apologise for the inconvenience this may have caused to our partners and would like to encourage our partners to reach out to us via our Facebook (account), or visit us at Grab Driver Centre and Kiosks should they have any further queries,” it said.
It also reassured all users, including consumers and merchant partners, that it remains committed to supporting its delivery partner community.